Horizon Hobby
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Horizon Hobby Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Horizon Hobby has 2.2 star rating based on 109 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Horizon Hobby to a friend or colleague.
- Rating Distribution
Pros: Good product, Good selection, Thay have lots of stuff.
Cons: Not able to speak to customer service, Bad product out of the box a lot, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Horizon Hobby has 2.2 star rating based on 109 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Horizon Hobby to a friend or colleague.
- Rating Distribution
Pros: Good product, Good selection, Thay have lots of stuff.
Cons: Not able to speak to customer service, Bad product out of the box a lot, Customer service.Recent recommendations regarding this business are as follows: "Stay away!", "Follow up and follow through to get what you deserve.", "Don't buy from Horizon Hobby. PERIOD!", "Don't buy from Horizon Hobby. PERIOD!", "Don’t do business with horizon hobby.".
Most users ask Horizon Hobby for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Privacy and Data Security. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Horizon Hobby Reviews
"Billing"
I would like to talk to someone vs. typing in a chat. This is not a personal experience at all. Why am I typing 100 symbols for this? User's recommendation:...
"Terrible QC"
Terrible QC over and over and over. They dont care about their customers, their products, or their quality control. User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible QC
Preferred solution: Them to go out of business or sell the company to someone that actually cares about it’s customers and quality control
User's recommendation: Stay away!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Salt Lake City, Utah
My Losi dirtbike
User's recommendation: It’s a good bike I think we just had bad luck
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order
Preferred solution: Full refund
User's recommendation: Beware, the don't tell you a part is on back order till you pay for it first. Then when someone responds to your e-mail(phone number is useless)they will tell you some or all of your order has shipped. Ignore my request for a refund. And that's it no more help bc they Ignore you after that.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: My order hasn’t shipped!
Company fixed the issue and I have been provided with apology. The product was delivered
- I like their products
- Have failed me
- After many transactions over the years
Preferred solution: Deliver product or service ordered
User's recommendation: Follow up and follow through to get what you deserve.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Purchased a SCX24 Jeep Wrangler JLU and the battery and charger were defective. Their customer service SUCKS.
Preferred solution: Replacement for the battery and charger.
User's recommendation: Don't buy from Horizon Hobby. PERIOD!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service.
Preferred solution: A replacement.
User's recommendation: Don't buy from Horizon Hobby. PERIOD!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad Customer Service
I purchased a $30 model from them and they shipped the wrong item.
Im guessing thats there way of pushing unsold items out of the warehouse.
I called them to process an exchange ( the phone line drops your call if youre not a vendor btw, no option to speak with an agent at all! ) and they said because I ordered it through them on Walmarts website they would not help. I have been trying to be patient and sent photos of the wrong item, the packing slip with someone elses order information, and the return label all with there information.
Still they refused to help.
Horrible experience, Horrible return process, so disappointed!
- No customer service
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
1.5 mod pinon gear for My rc car
Unknown
- Quality products
- Phone call back would be nice
Preferred solution: 1.5 mod 10t pinon w/5mm bore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged me for something I did not buy.
- Have lots of products
- Pathetic service
Preferred solution: Full refund
User's recommendation: Dont buy here, they suck.
Marysville, Washington
Website support and ordering updates
User's recommendation: do not order from horizon
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Question about tires i bought for my rc car
- Lots of rc options
- Sent wrong part
Preferred solution: To talk to someone and find out why it said it fits my Rustler and they don't fit.
User's recommendation: Answer your phones when customers call
Chicago, Illinois
Poorest customer service ever experienced
User's recommendation: Buy local
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Brand new plane caught on fire
I bought a brand new f14 twin from horizon last week from Myrtle Beach RC hobbies I was waiting for my battery to come in the mail and when it did I charged it I did all my trimming in my house then I went outside put it on the ground hit the throttle just a little bit and it burst into flames before I can even get in the air so I never ever phone the plane the plane was brand new no scratches no scuffs no nothing it just burst into flames it could have burst into flames inside my house and it would have burnt my house down or burnt or hurt someone so I'm trying to figure out how can I get my money back or plane that actually works I was going to join the elite club of horizon but y'all disappointing me with your products this is the second product I bought from y'all that didn't work
Preferred solution: New plane that works
User's recommendation: Do not buy if they don't help u immediately
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I have a 5000 MAH 3s 100c and 2 3s 5000 g2 batteries
Preferred solution: Different brand of batteries
User's recommendation: Please call me at 315-440-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To talk to a human
- Decent delivery time
- Horrible customer service
Preferred solution: Apology
User's recommendation: DO NOT PURCHASE FROM HORIZON
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order
- Reserve my right to stay silent
User's recommendation: Nothing
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What is their posted return policy ?