Contact Horizon Hobby Customer Service
Horizon Hobby Phone Numbers and Emails
Toll-Free Number:
-
(877) 504-0233
Customer Service:
-
(888) 959-2307
Business Sales:
-
(217) 352-1913
General Info:
-
+494 082 216 7800Germany
Horizon Hobby Emails:
Horizon Hobby Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Horizon Hobby Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Horizon Hobby is 8775040233. 66% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 35% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Horizon Hobby may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Horizon Hobby Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Horizon Hobby is 8775040233. 66% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 35% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Horizon Hobby may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Horizon Hobby mainly because of product/ service, request for information, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Horizon Hobby is customersupport@horizonhobby.com. 70% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Horizon Hobby Customer Service?
Most Popular Number:
| Total calls: 1 157 | Issues resolved: 18 | Last call: Jan 12, 2026 |
Contact Information
Horizon Hobby Website:
Horizon Hobby Help Center:
Corporate Office Address:
Other Info (opening hours):
On-Line Chat and Email Support Hours (CST):
Monday - Friday:9:00am - 7:00pm
Saturday - Sunday:10:00am - 6:00pm
Horizon Hobby GmbH
Hanskampring 9
D-22885 Barsbüttel
Germany
Fax:
Horizon Hobby Customer Service Reviews
Not good no call back no information no acknowledgment I don’t even exist ??? ??? ???
Why does it take so long to get a response
If a customer calls you they need a answer within reasonable amount of time
Its like we think your product is of good quality it also needs to have a good customer support
Unable to contact costumer service???
Problem with 230 heli RF out of the box, 1st flight total disaster, rudder servo reverse. When I reported this Problem only to be told that I should fix the problem myself??
I placed an order for the $99.00 special for the Slow flight plane it was in my cart only to raise to full price.
This has caused me to question Horizon hobby. Bob.
Dan at your home office provided excellent service was able to diagnose the problem on the duplicate order and issue me the return package with excellent instructions
How Good is Horizon Hobby's Customer Service?
They didn’t awesome job. I would definitely recommend them to all my friends. I love rise and hobbies.
Your system sucks
Perfect
Cannot speak to ahuman being !!!!!
Could not find help
Excellent customer service
Summary of Horizon Hobby Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Horizon Hobby?
Product/ Service Question:
- “Hi servo on my toe phone broke in one day”
- “Tech Support”
- “A product that does not work 100%”
Request for Information Question:
- “Binding help”
- “Help me connect my RC vehicle”
- “Order help”
Shipping and Delivery Question:
- “Not shipping my order”
- “Items was missing in my order shipment”
- “Where is my order?”
Payments and Charges Question:
- “Messed up payment!”
- “Double charged for order”
- “Rebate card”
Return/ Replace Question:
- “Order change”
- “I need a replacement battery for a dc8 transmitter”
- “Spektrum NX8 replacement antenna”
Activation/ Cancellation Question:
- “Cancel order”
- “My order got canceled”
- “I need to cancel the Miller Rock racer order because I've already picked one up”
Staff Question:
- “Customer service complaint”
- “Your customer service sucks”
- “Customer service”
Account Question:
- “Trying to log in on my NX10 my spektrum and i keep gettin an error message i can log into my spektrum on my computer”
- “There is money coming out of my account an I haven't ordered anything for weeks”
- “No reply on my email”
Website/ Application Question:
- “Website keeps saying my order number is wrong when horizon hobby is the one that sent me the order number and information all my information is wrong when I type it in the check my order status”
- “On 7/15/23 I ordered the turbo timber evolution EFL105250 bnf. I received the EFL105275 wrong plane.I will keep it but I want you send me a spectrum AR637TA receiver this your mistake not mine.I will install it.”
- “Needed tech support and hot good,fast support. Must have hit this site by mistake”
Cards Question:
- “Credit card question”
- “Yo get a receipt for the card that I purchased and also the tracking number for FedEx which I paid extra to have it shipped faster”
- “Carves on my credit card's”
Refund Question:
- “Refund”
Other Question:
- “Atlantic Harbor Tug”
- “Inner fender”
- “Rc problem”
Compare Horizon Hobby Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
