Horizon Hobby
Horizon Hobby Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Horizon Hobby has 2.8 star rating based on 118 customer reviews. Consumers are mostly neutral.
30% of users would likely recommend Horizon Hobby to a friend or colleague.
- Rating Distribution
Pros: Good product, Good selection, Thay have lots of stuff.
Cons: Not able to speak to customer service, Customer service, Bad product out of the box a lot.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Horizon Hobby has 2.8 star rating based on 118 customer reviews. Consumers are mostly neutral.
30% of users would likely recommend Horizon Hobby to a friend or colleague.
- Rating Distribution
Pros: Good product, Good selection, Thay have lots of stuff.
Cons: Not able to speak to customer service, Customer service, Bad product out of the box a lot.60% of users think that Horizon Hobby should improve its Customer Service.
100% of users say that they won't use Horizon Hobby in the future for similar services or products.Recent recommendations regarding this business are as follows: "I should not be critical", "Beware of no support", "Avoid them", "Never buy Horizon products!", "Let me talk to a human about my problem".
Most users ask Horizon Hobby for the refund as a solution to their issues.
Review authors value the most Privacy and Data Security and Billing Practices. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Tired of being ignored?
Dayton, Ohio
All is good
All has been resolved the information I received has been sufficient for me to know the status of the battery order Horizon hobby has been very helpful
User's recommendation: I should not be critical
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Terrible Customer Service
Absolute trash customer service. Placed an order, to later be told the item was "out of stock", confirmed with Horizon directly that the item was in stock, only to find now the price has been increased.
The reality is, they forgot to change the sale price, don't want to honor it, and cancelled the order and told me they can't help or explain why it was cancelled.
Garbage tactics, just own the mistake and absolute trash customer service. Reporting the issue to the BBB as well.
- Terrible customer service
- Price gouging
- Poor sales tactics
Preferred solution: Price reduction
User's recommendation: Avoid them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Refund
Nobody calls and nobody answering chat request. 4 months to recieve ordered item.
Ridiculous! Cancel my order
Preferred solution: Full refund
User's recommendation: Beware of no support
Washington, District Of Columbia
Tech Support
Horrible non-responsive support.
Have been trying to contact them for weeks with zero response. Will stop buying from them
- Bad service & response
Preferred solution: Help on an item
We apologize for any inconvenience you experienced while trying to contact us, and we truly appreciate you taking the time to reach out to our support team by email. It appears there may have been some miscommunication with your initial inquiry, and we’re sorry for any frustration that may have caused.
We can see that one of our technicians was able to connect with you directly and provide the information you needed.
It also looks like they were able to help resolve another issue you were dealing with during the call. If there’s anything else you need or if any other questions come up, please don’t hesitate to let us know, we’re here to help.
Bought 3 airplanes, 2 were bad, service awful
I have bought 3 RC airplanes from HH. 2 have had serious problems out of the box.
The Super Timber had warped wings. Getting HH to cover it was like pulling teeth but they did replace the wings (without graphics). I got them 7 months later. Turbo Timber Evo was a trainwreck from go.
It took off, flipped over and crashed hard. Since it is past 30 days they won't do anything.
Do yourself a favor and avoid Horizon Hobby.
User's recommendation: Avoid
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the issue with your aircraft and appreciate you reaching out to our support team.
As mentioned in our email, we are unable to diagnose the root cause of any issue with the aircraft remotely.
To ensure a proper resolution, we recommend sending the aircraft to our service center for inspection by Please don’t hesitate to contact us if you require any further assistance. We are here to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Didn’t even get a call back from you
Not good no call back no information no acknowledgment I don’t even exist ??? ??? ???
Why does it take so long to get a response
If a customer calls you they need a answer within reasonable amount of time
Its like we think your product is of good quality it also needs to have a good customer support
Hi Jamya, We're sorry to hear you have trouble getting a hold of our Customer Service or Support Agents, While we have limited direct phone access, we have agents on live chat Mon-Fri. If you need to speak to someone over the telephone, they will call you, and you can always send us a message requesting a call.
There's not enough info in your review to identify your account, but we would encourage you to send us a note via email or chat and request a call back. Best Regards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
I need a replacement battery for a dc8 transmitter
All I want is a dx8 transmitter battery. It would be nice to be able to talk to someone.
Do I have to be a top tier customer to buy something?
If so how can that happen if I cant place my first order? I am not a fan of this sort of business.
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve had reaching us.
While our phone support is currently limited, we’re available throughout the week by live chat and email to assist you. You can use the SPMB4000LPTX battery for the DX8G1 transmitter and the SPMA9603 battery for the DX8G2 transmitter.
Neglect
We buy several cars for them I own over 100 cars and 50+ are from horizon. Ive ordered two cars that were complete no-show.
I also have been hung up on treated like crap. They told us to send in the car around last Christmas, which they misplaced and then blamed it on me the car had $600 in it and they gave me $100 gift card, I bought a brand new brushless mini and the motor does not work it lags both myself and my local hobby store guy have sent videos. They have not contacted back. I want this to be rated so they need to either contact me and negotiate a deal ..
I left Traxxas and stood by Horizon because of how good they were with customer support and now they have turned into the exact thing that everyone ran away from traxxas for phone number is 518-365-****.
I would like a call immediately. If nobody answers, please leave me a name and a reachable phone number with an extension I can speak to somebody with.
We’re sorry to hear about your experience and that you haven’t received the help you were expecting. We’d like to get in touch to better understand what’s going on.
While it’s fortunate that your phone number is masked for security reasons, it’s unfortunate that we’re unable to reach you due to the lack of contact information.
Please contact our support team directly so we can assist you as quickly as possible. While we have limited direct phone access, we do have agents available on live chat Monday through Friday, 9 AM to 6 PM CT, and by email to assist with any additional questions.
San Diego, California
Terrible products and service
I bought a $2000 suite of "smart" RC controller products. The transmitter was defective in both hardware and software.
They asked me to send it to them for service. Big mistake. They haven't even started working on it after 2 weeks and refuse to give a completion date estimate.
The "smart" features don't work. Huge waste of money and now I have no idea if and when I will have a functional system after spending all that money and hours of frustration with a total lack of customer service.
User's recommendation: Never buy Horizon products!
Thank you for sharing your experience. We’re sorry to hear about the issues you’ve encountered.
We work hard to ensure that you can fully enjoy our services, and we are sorry this was not your recent experience. At this time, we’re unable to identify you based on the information provided here. If you need assistance, please feel free to reach out to our support team directly. We would be able to check on any repairs and provide you with up-to-date information if they are currently at our service center.
Unfortunately, we’re unable to look into specific details with the limited information provided in this message. We understand how important it is to have an estimate of when you can expect to receive your repairs, and our team will be happy to provide you with any updates.
Items was missing in my order shipment
I ordered items when I received the Box in most of my order was not in the box.call me back at 6o6-305-**** {{Redacted}}
User's recommendation: Let me talk to a human about my problem
Hi Terrilynn. We’re sorry to hear that you did not receive all of the items in your last shipment.
It sounds as if the shipment was split into multiple packages, and the remaining items should be arriving at a later date. If you need assistance, please don’t hesitate to contact us.
We’ll be happy to review your order and provide you with the information you need to get this resolved. Best Regards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is the worst.
I had a charge to show up and contacted this bunch. I got to chat with Michael D, who had to be the rudest person I have ever dealt with in any customer service.
I am sure I wasn't the friendliest either, especially when he kept saying, as stated above in my chat.
Horizon Hobby, if you want to keep business, I hope you will look at the chat or contact me and let me send you a copy. As far as I am concerned, he cost you a customer due to his smart mouth.
- Lots of items
- Rude customer service
Preferred solution: Full refund
User's recommendation: Beware
Yeah.
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPredatory Policies Designed to Harm Customers
*Purchase high dollar rc gadget on "sale".
*Soon after shipment, gadget is 20% less on website.
*Reach out to customer service and refunding difference is against policy.
*They say I need to return/replace at my cost to get new price.
*They say they cannot process return until I receive goods.
*I suggest rejecting package with carrier and they confirm that would avoid return fees.
*Now I get to wait on my porch to tell the Fedex guy to take back a perfectly good item I want because Horizon Hobby has bad policy. They make some cool stuff, but my time is valuable too and other brands don't pull this nonsense.
If anyone at cooperate ever looks at reviews, HALP!
- Good videos explaining use
- Great marketing
- Website functionality
- Customer service
- Policy
Preferred solution: Price reduction
User's recommendation: They lock you into ecosystem, then wring you dry. Don't get started and if you are, get into open source(most others) ASAP.
Even Amazon doesn't honor a price drop post-purchase. You have to return the item from them, too.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo reply to emails
Ive had an issue with my esc and you guys agreed it was bad and sent a 8s esc instead of a 6s esc for my notorious . Ive emailed you guys 3 times and no reply .
Its been 3 months now. I need my new esc so I can use my car
- Love the arrma
- No replies after a mistake
Preferred solution: The correct esc for my truck
User's recommendation: Sometimes they are on top of thimgd sometimes not
Hello Daniel Thank you for sharing your feedback with us. We sincerely apologize for the initial inconvenience of receiving the incorrect ESC.
We’re glad to hear that our support team was able to assist you promptly, and place the correct order the same day, in order to ensure a quick delivery. Your satisfaction is important to us, and we appreciate your patience throughout this process.
Please don’t hesitate to reach out if you need any further assistance—we’re always happy to help. Regards,
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat customer service!
I recently purchased a prop adapter from Horizon Hobby online. It shipped super fast.
Unfortunately it was missing a screw when it arrived. I contacted customer service and they responded right away. They asked for some info and pics, and then sent me another adapter at no charge!
It arrived super fast as well! Very pleased.
- Great customer service
- Prices
Preferred solution: Nothing,… Horizon Hobby took great care of me!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping issues
Purchased the Apprentice 1.5 STS. When removing the fuselage from the foam packaging I noticed a white rectangular blank piece laying in the bottom of the packaging.
Along with that were two black pieces that I figured would be revealed in the instructions to be installed somewhere. I discovered in the instructions on page 19 (LAS Module) that this was a blank for the LAS location. I then looked at the two small black pieces mentioned earlier to discover that one piece (the piece permanently installed in the fuselage that holds the jaw in place) and locks the LAS in was broken. The jaw was in tact.
Is there a way to remove the in place part that holds the jaw in place and replace with a new part. Or will you be shipping a new fuselage?
- Good products
- Packaging errors
Preferred solution: Deliver product or service ordered
Thank you for sharing your experience. We apologize for any inconvenience you’ve encountered right out of the box.
We recommend reaching out to our support team directly for assistance, as we are unable to contact you based on the information provided here. We look forward to hearing from you and helping you get your plane up and running.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo real service people.
Confusion
Unable to contact costumer service???
Problem with 230 heli RF out of the box, 1st flight total disaster, rudder servo reverse. When I reported this Problem only to be told that I should fix the problem myself??
I placed an order for the $99.00 special for the Slow flight plane it was in my cart only to raise to full price.
This has caused me to question Horizon hobby. Bob.
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Thank you for reaching out to us about this. We know this situation is frustrating, and we want to assure you that it has our full attention.
A recent technical issue with our third-party retailer led to the unintentional cancellation of some orders. Our team is actively working on a solution.
We are investigating the root cause to ensure we fix this correctly, and our team will coordinate with the retailer to contact those who were impacted. We sincerely appreciate your patience as we work to resolve this for you.